It’s a great time to join the City of Boulder! Application Deadline: April 24, 2024 Hiring Range: 119,600.00 - 146,224.00 This is a full-time salaried position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30 Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job. Job Description Summary: As an IT Systems Manager for the City of Boulder, you will be responsible for the planning, design, and delivery of projects and support. They will work with vendors to manage City services as well as roll out new technologies. In this role, you’ll not only implement infrastructure technologies, but also support existing technologies and optimize them. The primary role of this position is providing a working infrastructure to aid staff with their jobs. Manages all System Administrators in Infrastructure Services Role serves as Tier 3 escalation on support tickets Care and feeding of infrastructure environment Patching, Backups, Monitoring, On-call, Lifecycle management Project manager of Infrastructure projects Security focused Implementation arm of the Security practice Respond to security incidents Technology Evangelist to the City of Boulder Mentor to Technology Staff Job Description: ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Enterprise System Administration. Manage complex systems, configuration, and programming in the support of the enterprise file system, LDAP/AD directory services, SSO, database and applications server environment, including but not limited to the following: Identifies requirements and designs appropriate systems solutions to meet business needs. Installs, modifies, and customizes operating system software, patches, upgrades, and communications components in support of the Linux/Windows server infrastructure, Virtual Server (VMWare), VoIP, Web and Terminal Services infrastructure. Configures server and printer hardware using system standards and procedures and ensures their compliance to security system hardening guidelines/policies. Performs systems management functions pertaining to the hardware, operating system software, databases, SAN/NAS Storage and disk subsystems, necessary to ensure normal systems operations. Supports enterprise messaging systems including e-mail/Office 365, VoIP, mobile (MDM, EAS) and ensures their integration into the enterprise including MS Teams Calling and Exchange online protection. Endpoint protection management (CrowdStrike, Windows Defender) Group Policy management Phishing campaign management (Knowbe4) Performs systems management of enterprise services such as DHCP, DNS, FTP, etc. Monitors systems to prevent potential performance, software, and/or hardware problems that could cause system downtime. Takes appropriate measures to resolve any problems or downtime in a prompt manner. Manages system deployment tools (SCCM/Intune), develops scripts (Bash, Powershell), or uses other systems programming tools to automate complex systems management and systems programming tasks. Performs frequent scheduled server security and vulnerability scans using system utilities and software programs and remediates or assists in the remediation of any vulnerabilities that are found. Automates or performs regular backup, recovery and disaster recovery processes. Implements database management procedures that have been defined and developed by the DBA. Performs duties to achieve established service level agreements. Complies with all City of Boulder user, application and system administration security policies Adheres to and ensures all servers comply with city security policies and industry best practices related to system security Creates standards, maintenance and operational procedures for the server environment and related systems. Desired experience with SCADA, Radio, drone, surveillance, and Public safety systems Project Management. Leads, manages & plans systems administration-related large projects and assignments. This includes, but is not limited to the following: Develops project work plans, project objectives documents, and plans using project management software. Conducts kick off meetings, coordinates and schedules work on assigned projects, tracks project progress and task assignments, and manages changes within the change control process. Matrix manages work efforts related to the completion of tasks and assignments of other staff assigned to the project. Manages the work of consultants and contractors that may be used. Coordinates and tracks project budgets. Provides regular written and verbal communication on project status via written reports, conducting regular status meetings with team members, and executive advisory board (EAB) meetings with department/division heads. Other. This includes, but is not limited to the following: Performs related duties as required to meet the needs of the City. Provides technical assistance and information to co-workers, users from other City departments, and outside individuals, on the City's technical environment, architecture, computer systems, and applications. Provides technical support within the Information Technology (IT) organization by serving as an expert-level technical resource for Help Desk, Desktop and Application support teams. Acts as liaison, as assigned, with outside vendors on technical issues regarding software and hardware components. Applies knowledge and skills to collaborate, promote, develop, follow and recommend changes to IT in operations, processes and procedures, as necessary. Maintains and develops a personal, professional skills and career plan. Collaborates with their supervisor to develop a career plan that meets the requirements of the division. Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property. Know and comply with all city and department policies; participate in professional trainings and development; and adhere to attendance and workplace attire policies. REQUIRED MINIMUM QUALIFICATIONS 5 years of leadership experience Bachelors Degree in Computer or related field plus 10 or more years experience in the installation and maintenance of operating systems in an information technology environment or any equivalent combination of education and experience. Administration and support of Microsoft 365 with strong emphasize of exchange online, and Teams UC Manage Azure based SaaS environment Administrator and support of VMware Be able to build and maintain the entire environment. Good understanding of Networking PowerShell Scripting Windows Server 2012 to current Technologies and Active Directory Cisco experience Cisco IOS experience (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization) Understanding of VLANs Routers and firewalls in an enterprise of various WAN scenarios such as a MPLS, point-to-point and secure VPN over the internet LAN / WAN, VOIP, TCP/IP, VPN SAN / NAS / Storage Networks security, VPN, firewalls, load balancers, DNS and other infrastructure components. Network Design/Architecture experience Network Monitoring tools such as SolarWinds Proficient in software and firmware patching technologies such as SCCM Ability to be on call and respond timely to on site needs and issues KEY COMPETENCIES: As a key leadership position within the IT Department, the IT Systems Manager should have and utilize the following competencies: Ability to effectively deal with Ambiguity works well within an evolving environment; remains effective when the vision, direction is vague, and performs within an acceptable level of risk Strategic Agility: continuously adapts and adjusts; can create strategies for innovative solutions that best fit the organization; actively monitors possible implementation problems and evolving needs, and selects efficient and effective alternatives. Political Savvy: creates consensus through good inter-personal skills and has a strong understanding of political issues; maintains high ethical standards while working subtly and effectively with the organizational structure; avoids missteps by calculating the outcome and consequences of alternative courses of action based on a realistic assessment of the situation. Technical and Business Acumen: Ability to present complex technical opportunities as outcome-focused business solutions. Organizational Agility: has the ability to perform within all levels of the organization and obtain successful outcomes; interacts with internal and external stakeholders and customers in a manner that supports organizational values. Motivating Others: facilitates a positive work environment that supports peak performance; has the ability to determine what encourages others; and demonstrates an ability to delegate while fostering independent decision-making. Grow a team: Grow a team technically but also into a high functioning team Experience with enterprise database systems (Oracle & SQL Server), Microsoft Office 365, Microsoft SharePoint Services, Backup software (Commvault), Remote Desktop Services, VDI, VoIP, VMWare VSAN, and ITIL methodologies. WORKING CONDITIONS AND REQUIREMENTS Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting as well as the ability to walk on uneven surfaces and sometimes difficult terrain. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Upper body strength to lift and carry supplies and equipment. Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers and telephones. Additional Job Description: The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov. The City of Boulder is a great place to live, work, grow and play. With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-five thousand acres of land provide open space for parks and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture. Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.